Privacy Policy

Our Commitment to Protect Your Privacy

We understand how important it is to protect your personal information. Trimark is committed to complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and all other relevant laws relating to the handling of personal information.

Collection and Use of Your Information

Trimark collects personal information that is necessary to provide you with the credit assistance you have requested and to provide follow-up support services to you.

Overseas Data Sharing: We may share personal and credit information with organisations in the Philippines, India, and the United States to conduct business operations, including external audit functions and AI-assisted processing by contracted service providers.

Use of AI-Assisted Tools

Trimark uses reputable AI service providers under commercial contracts that prohibit use of your personal and financial information for training AI models. These tools assist with:

• Financial situation analysis for lending options
• Document and correspondence creation
• Educational content development
• Website and digital resource maintenance

All AI-assisted outputs are reviewed by our qualified team members before being actioned or shared.

Sensitive Information

We collect sensitive information (such as racial or ethnic origin, political views, union memberships, and health information) only with your consent or as required by law.

Government Identifiers

We do not use or disclose government identifiers other than as required by law.

Disclosure of Personal Information

Your personal information may be shared with:

• Prospective funders and intermediaries
• Finance administrators and third-party suppliers
• Associated businesses (with your consent)
• Information and infrastructure providers
• Your representatives (brokers, lawyers, accountants)
• Regulatory authorities under Anti-Money Laundering legislation

External audit providers in India may access information under legal oversight.

Access and Alterations

You may request access to personal information we hold about you. We will respond to your request typically within seven days. Correction requests are addressed similarly, with detailed responses within 30 days after investigation.

Marketing

We may contact you with information about products and services that may be of interest to you. You can opt out of receiving marketing communications at any time by contacting us directly.

Security

We will take reasonable steps to protect your personal information by storing it in a secure environment, both in paper and electronic formats.

Feedback on Information Handling

If you are dissatisfied with how we have handled your personal information, please contact us. If your complaint remains unresolved, you may escalate it to the Office of the Australian Information Commissioner:

Business Details

Last updated: 8 April 2026